Question 1

What is non-emergency medical transportation (NEMT)?

Accepted Answer

Non-emergency medical transportation (NEMT) is a service that provides scheduled, medically necessary rides for patients who cannot safely use regular transportation due to a medical condition or disability. Unlike ambulances, NEMT is used for appointments, dialysis, therapy, discharge from hospitals, and similar non-emergency trips.

Question 2

Who qualifies for NEMT services?

Accepted Answer

NEMT is available to anyone who requires assistance getting to or from medical appointments — including seniors, patients in wheelchairs, individuals who cannot sit upright and need stretcher transport, post-surgery patients, and people with chronic conditions like kidney disease who attend regular dialysis.

Question 3

Is AVIVA MedTrans licensed and insured?

Accepted Answer

Yes. AVIVA MedTrans LLC is a fully licensed and insured non-emergency medical transportation provider operating in Miami-Dade, Broward, and Palm Beach counties. All our drivers are background-checked, trained in patient assistance, CPR, and first aid.

Question 4

Do you operate 24 hours a day?

Accepted Answer

Yes. We operate 24 hours a day, 7 days a week, 365 days a year — including holidays. Early morning dialysis runs, late-night hospital discharges — we are always ready.

Question 5

How do I book a ride with AVIVA MedTrans?

Accepted Answer

You can book a ride three ways: (1) online via our booking form at avivamedtrans.com/book-a-ride, (2) by calling us directly at (844) 201-0110, or (3) by emailing info@avivamedtrans.com. We confirm rides within 30 minutes.

Question 6

How far in advance should I schedule my ride?

Accepted Answer

We recommend booking at least 24–48 hours in advance to ensure availability. However, we do our best to accommodate same-day requests — call us directly at (844) 201-0110 for urgent bookings.

Question 7

Can I book a round trip?

Accepted Answer

Absolutely. When you book online or by phone, simply let us know you need a return trip. Provide your expected return time (or a window) and we will schedule the return pickup accordingly.

Question 8

Can I schedule recurring rides (e.g., weekly dialysis)?

Accepted Answer

Yes. We offer recurring ride scheduling for patients who require regular appointments such as dialysis, chemotherapy, or physical therapy. Call us to set up a standing schedule so you never have to rebook each time.

Question 9

What happens if I need to cancel or reschedule?

Accepted Answer

We understand plans change. Please cancel or reschedule as early as possible by calling (844) 201-0110. We ask for at least 2 hours notice when possible so we can adjust our scheduling.

Question 10

What types of transportation do you offer?

Accepted Answer

We offer three primary NEMT service types: (1) Ambulatory — for patients who can walk or need minor assistance boarding, (2) Wheelchair — ADA-compliant vans with ramps and securements for patients in wheelchairs, and (3) Stretcher/Gurney — for patients who cannot sit upright and need to travel lying flat.

Question 11

Are your vehicles wheelchair accessible?

Accepted Answer

Yes. Our wheelchair-accessible vehicles are ADA-compliant, equipped with hydraulic ramps or lifts and professional wheelchair tie-down systems to keep passengers safe and stable throughout the ride.

Question 12

Do you accommodate bariatric (over 250 lbs) patients?

Accepted Answer

Yes. We have equipment and vehicles that can accommodate bariatric patients. Please let us know at the time of booking so we can assign the appropriate vehicle and personnel.

Question 13

Can a family member or caregiver ride along?

Accepted Answer

In most cases, yes — one attendant or family member may accompany the patient at no extra charge. Please let us know when booking so we can ensure adequate space in the vehicle.

Question 14

Do your drivers help patients inside the facility?

Accepted Answer

Our drivers provide door-to-door service, meaning they will assist the patient from the pickup address to the vehicle and from the vehicle to the entrance of the destination. We do not provide inside-facility escort beyond the entrance.

Question 15

Does Medicaid cover NEMT in Florida?

Accepted Answer

Yes, Florida Medicaid covers medically necessary non-emergency transportation for eligible members. To use Medicaid for NEMT, the ride must be arranged through the appropriate managed care plan or broker. Contact your Medicaid plan for details on how to authorize your trip, then call us to coordinate.

Question 16

Do you accept Medicare or private insurance?

Accepted Answer

We work with various insurance and managed care plans. Contact us at (844) 201-0110 with your insurance information and we will verify eligibility and billing arrangements before your trip.

Question 17

What are your rates if I am paying out of pocket?

Accepted Answer

We offer transparent, competitive pricing with no hidden fees. Rates vary based on distance, service type, and any special equipment needed. Call us at (844) 201-0110 or use the online form to request a quote.

Question 18

What areas do you serve?

Accepted Answer

AVIVA MedTrans provides NEMT across the Miami Metropolitan Area — covering Miami-Dade County, Broward County, and Palm Beach County, including hundreds of cities such as Miami, Hialeah, Fort Lauderdale, Hollywood, Boca Raton, West Palm Beach, and more.

Question 19

Do you offer long distance transportation?

Accepted Answer

Yes. We offer long-distance medical transport beyond our three-county primary service area — including inter-city and cross-state rides within Florida. Contact us for a custom quote for long-distance trips.

Question 20

Can you take me to a hospital outside your primary coverage area?

Accepted Answer

Yes. If your medical needs require transport to a specialty facility outside our standard coverage area, we can accommodate long-distance trips. Call (844) 201-0110 to discuss the details.

Non-Emergency Medical Transportation FAQ — Miami FL

Our NEMT Services

General Questions

Booking & Scheduling

Services & Vehicles

Insurance & Payment

Coverage Area

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