Privacy Policy

1. Introduction

AVIVA MedTrans LLC ("AVIVA MedTrans," "we," "us," or "our") operates as a licensed non-emergency medical transportation (NEMT) provider serving Miami-Dade, Broward, and Palm Beach counties in Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website avivamedtrans.com or use our transportation services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. This policy may be updated periodically — continued use after changes constitutes your acceptance.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, address, phone number, email address, date of birth.
• Medical and transportation information: Type of transportation needed (ambulatory, wheelchair, stretcher), mobility aids, medical facility destinations, appointment times.
• Insurance and billing information: Medicaid/Medicare ID, insurance carrier, billing address — collected only when required to process a trip.
• Website usage data: IP address, browser type, pages visited, time on site, referral source — collected automatically via cookies and analytics tools.
• Communications: Any information you provide when contacting us by phone, email, or online form.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and fulfill non-emergency medical transportation services.
• Process billing and insurance claims.
• Communicate with you regarding your bookings, scheduling changes, and service updates.
• Comply with applicable Florida and federal healthcare regulations, including HIPAA where applicable.
• Improve our website, services, and customer experience.
• Send service-related communications (we do not send unsolicited marketing emails).

4. HIPAA Compliance

As a transportation provider that may handle protected health information (PHI) in connection with medical services, AVIVA MedTrans is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect any PHI we receive. We do not sell, rent, or trade PHI. If required, we will execute a Business Associate Agreement (BAA) with covered entities.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Healthcare providers and facilities: To coordinate your transportation to and from medical appointments.
• Insurance and Medicaid/Medicare brokers: As needed to authorize and process your trip benefit.
• Service providers: Third-party vendors who assist us in operating our website or business (e.g., email, analytics), bound by confidentiality agreements.
• Legal authorities: When required by law, court order, or to protect the safety of our staff or clients.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyze traffic. You may disable cookies in your browser settings; however, some features of the website may not function properly without them. We use Google Analytics to understand how visitors interact with our site — this data is anonymized and aggregated.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transportation and medical records are retained in accordance with Florida state law and applicable healthcare regulations.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal and regulatory requirements).
• Opt out of non-essential communications.

To exercise these rights, contact us at info@avivamedtrans.com or call (844) 201-0110.

9. Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), access controls, and secure storage practices. No method of transmission over the internet is 100% secure; however, we strive to use commercially acceptable means to protect your personal data.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: